Shipping and Delivery Policy

Effective Date: 12/01/2024

At Critter Wags, we strive to provide you with the best online shopping experience. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, https://critterwags.com/. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Destinations

We currently ship to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses.

2. Processing Time

2.1. Order Processing

Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Please allow 1-2 business days for order processing after your order has been placed.

2.2. Order Confirmation

You will receive an order confirmation email with details of your order shortly after you complete the purchase.

3. Shipping Methods and Delivery Times

3.1. Standard Shipping

Delivery Time: 3-7 business days
Cost: Calculated at checkout based on weight and destination

3.2. Expedited Shipping

Delivery Time: 2-3 business days
Cost: Calculated at checkout based on weight and destination

3.3. Overnight Shipping

Delivery Time: 1 business day
Cost: Calculated at checkout based on weight and destination

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Shipping Charges

Shipping charges are calculated based on the weight of your order and the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order. You can also track your order status through our website under the "Order History" section of your account.

6. Shipping Restrictions

6.1. Hazardous Materials

Certain products that are considered hazardous materials, such as aerosols or flammable items, may have shipping restrictions and cannot be shipped using expedited methods.

6.2. Special Locations

Deliveries to remote areas or regions with limited access may take longer than the standard delivery times and may incur additional charges.

7. International Shipping

At this time, we do not offer international shipping. We only ship to addresses within the United States.

8. Delivery Issues

8.1. Delayed or Lost Orders

If your order is delayed or lost, please contact our customer service team at support@critterwags.com. We will work with the carrier to resolve the issue as quickly as possible.

8.2. Incorrect Addresses

We are not responsible for orders that are delayed or lost due to incorrect or incomplete shipping addresses provided by the customer. Please ensure that your shipping address is accurate before completing your order.

8.3. Damaged Items

If you receive a damaged item, please contact us immediately at info@critterwags.com with your order number and photos of the damaged item. We will arrange for a replacement or refund as per our Return and Refund Policy.